Prior information to the contractual process
The current webpage www.starvie.com is the property of OTEADOR SL with CIF B84556778 and registered address at C/VELAZQUEZ 154 Bajo IZQ; 28002 MADRID.
The General Terms and Conditions regulate the point of sale between OTEADOR SL and the user or client, in agreement with the legal stipulations, especially the Law 7/1998, of 13 April, about General Terms and Conditions, the Law 26/1984, of 19 July, General Law for the Protection of Consumers and Users, by Royal Decree 1906/1999, of 17 December 1999, which regulates the Telephone and Electronics general conditions, the Organic Law 15/1999, of 13 December, of the Protection of Personal Data, the Law 7/1996, of 15 January of Retail Commerce, and the Law 34/2002 of 11 July, of the Society of Information and Electronic Commerce.
OTEADOR SL reserves the right to modify whatever it may consider necessary, without prior warning, in the Terms and Conditions. Said modifications could be carried out through their websites, in whatever way admissible by law, and will take effect from the time of publishing on the website until they may be superseded by further modifications. However, OTEADOR SL reserves the right to implement, in certain cases, some Specific Terms of Contract in preference to the current General Terms when considered appropriate, announcing them in a timely manner.
As the user or client you expressly declare that you know, understand and accept the conditions of use and the general terms and conditions. In the same way, you declare to be of legal age and to have sufficient legal capacity and to take necessary actions in order to access the website of OTEADOR SL and the contracting by means of the same.
The products from the website of OTEADOR SL can be acquired in Spain and the rest of the EU countries. In order to acquire our products you can visit the ‘Catalogue’ section of the website.
It is a pre-requisite that you register as a user on the website in order to purchase online. You can visit the ‘Register as User’ section for this. In agreement with the established Organic Law 15/1999 for the Protection of Personal Data, OTEADOR SL informs the users that their personal data collected during the registration and purchasing process, will be entered into a database under their sole responsibility, with the purpose of executing said actions on behalf of the user. At the same time OTEADOR SL informs of the possibility of exercising the right to access, cancel, modify and object in writing to C/VELAZQUEZ 154, Bajo IZQ; 28002 MADRID.
Unless nothing to the contrary is communicated to us, we will assume that your details have not changed, and that you agree to notify us of any change and that we have the consent to use them in order to maintain a loyal relationship between the parties. General Terms and Conditions
During the shopping process it is necessary to identify yourself with the user name and password given. Those details will not be made public. You the user are responsible for the confidential treatment of the identity and password obtained when registering as a client, not ceding them to another. The registered information can be modified at any time by visiting the section ‘User Area’ on the website.
At the end of the shopping process the client will receive a confirmation email to their given email address.
In the same section ‘Client Area’ you can access the order history, as the user you are able to consult and manage, and delete those orders that you no longer wish to see.
All the contents of the website are in Spanish.
The client, upon receipt of their order at their address, will receive an invoice or purchase order.
OTEADOR SL tries to show the colours on their website as they are in reality. Even so, certain factors (screen configuration, lights etc.) can slightly alter the true colour of the product.
The size shown on the website of OTEADOR SL corresponds to that of Continental European sizes. In all listings the user has access to a conversion table of sizes and measurements.
The weight shown on the OTEADOR SL website corresponds to that obtained in the factory once the padel racket is finished. Some possibility of difference exists however of between 5-10 grams depending on the weighing scales used.
Product offers and validity:
In the case of a product on offer, the essential characteristics will always be indicated, the offer price and the validity of the offer.
In compliance with the current regulations OTEADOR SL offers information about all articles on sale, their characteristics and prices. However, OTEADOR SL reserves the right to withdraw, replace or change the products that they offer through their website, by means of a simple change to the same content. In this way, the products offered at any time will be governed by the current General Terms and Conditions in each case.
Similarly, the company will have the option to take down any offer, without prior warning at any moment.
Essential Characteristics of the Products:
The products offered in our ‘Catalogue’ are shown with a photograph and the essential characteristics, this information is obtained from the factory. The colour of the product, which can be observed in the photograph is not binding. From the characteristics can be identified the same.
The OTEADOR SL products are made through careful processes and to the highest standards of quality. The conditions of their guarantee will be applicable in the country in which the sale has been made according to the current legislation.
For each product the price is always shown in the same currency, Euros. Said price includes applicable taxes in each case. If any other tax were applicable it would be indicated.
Methods of Payment:
The orders will be charged in the currency that is shown at the moment of payment. The exchange rate is fixed by the bank without any intervention from OTEADOR SL.
The client will be charged the amount of their order by opting to pay in any of the following ways. During the ordering process they should make their choice.
A) Credit Card, Visa or Mastercard
All the operations that imply the transmission of personal or bank data will be made through a secure space, a server using the standard secure technology SSL (Secure Socked Layer). All the information that you transmit to us via the internet is encrypted.
When the amount of the order has been charged fraudulently or erroneously using the payment card number, the card holder can demand immediate cancellation of the order. In such a case, the corresponding amount owing and the repayment to the provider’s account will be made as soon as possible.
However, if the order has been made correctly by the card holder and the request for a refund was not the consequence of having exerted the right of withdrawal or resolution and, as such, having wrongly demanded the cancellation of the corresponding charge, it will be obligatory by OTEADOR SL to grant compensation for damages as a consequence of said cancellation.
It allows you to send payments via the Internet in a secure and safe way. The website Paypal is based on the current financial infrastructure of bank accounts and credit cards in order to create a global payment solution in real time. Paypal offers their service above all thinking of those who are not satisfied with traditional payment methods.
More information can be found at Paypal. http://www.paypal.com
Shipment and Delivery
OTEADOR SL commits to shipping to the address given, which must belong to those countries to which they sell online (Spain and the rest of the European Union and soon The United States of America). The delivery times are specific according to the final destination. It is important that at the time of purchase the full address is given by the receiver of the goods. It is obligatory to give a telephone number to guarantee correct delivery. Shipments to P.O. Boxes are not allowed.
Usual delivery times within Spain (Penisula) is between 24-48 working hours. OTEADOR SL always tries to send shipments as soon as possible, while, specific zones which are more remote, outside of urban areas may take longer. In the rest of Europe and the United States deliveries will be made from between 3-7 working days. These times are approximate. Shipments of orders are made from the warehouse Monday to Friday, except public holidays.
The availability of the products offered by OTEADOR SL can vary in relation to the requests of clients. Despite OTEADOR SL replenishing its stock periodically, a product requested by a client could be out of stock at any time. In the case that it is unavailable the client will receive an email and within a maximum of 30 days they will be re-imbursed and the order cancelled. In the case that OTEADOR SL does not make the re-imbursement within the allotted time the purchaser can make a reclamation for double the sum owed without any loss of rights to their indemnity.
In the case of lack of availability OTEADOR SL could provide without any rise in price, a product of similar characteristics, that has the same or higher quality.
Rights of Cancellation and Complaints
The purchaser has 14 days from the date of the order submission to the day of the receipt of the product, to cancel the order without any penalisation, and without having to give a reason. We will not accept products that have been tried or used and that then cannot be sold again.
The right to cancel will not be subject to any formality, it is sufficient that the client addresses OTEADOR SL, indicating their right to cancellation by clicking here.
When you receive our response, you will have to send the product to us, within 7 days, in its original packaging, unused, complete with its tags to the address: