Changes and returnes

What happens if I made a mistake choosing a size?

If you receive your product and the size is not the appropriate, you may change the size within 14 days of delivery. If you choose to return any product please follow this steps:

1.- Send an email  informing us about the change and asking us for a new size.

2.-  When you receive our answer, please send the product sealed in its original package and with its label, back to us within 14 days of your order to the following address: Oficina STARVIE Calle Velazquez 154, bajo izquierda. 28002 Madrid, España.

3.- The direct cost of the return of the products will be paid by you

Once we have verified the returned product, we will proceed to redeliver the ordered size without charge.

 

What do I do if there is any problem with a product?

2.- When you receive our answer, please send the product sealed in its original package and with its label, back to us within 14 days of your order, to the following address: 
Oficina STARVIE Calle Velazquez 154, bajo izquierda. 28002 Madrid, España.

3.- The direct cost of the return of the products will be paid by you

Once we have verified the returned product, we will proceed to redeliver the ordered size without charge.